Frequently Asked Questions
Everything you need to know about our exquisite collections and services.
Are your diamonds and gemstones ethically sourced?
Yes, at Erkals Jewellers, we are committed to ethical sourcing. All our diamonds are conflict-free and compliant with the Kimberley Process, ensuring every piece meets the highest global standards.
Do you provide certificates of authenticity for luxury watches?
Absolutely. Every luxury timepiece purchased from our store comes with its original manufacturer's warranty, box, and a certified appraisal or certificate of authenticity.
What is your return policy for high-end jewellery?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made pieces and engraved items are final sale and cannot be returned.
How should I care for and clean my Erkals jewellery?
To maintain the brilliance of your pieces, we recommend professional cleaning once a year. For home care, use a soft cloth and mild soapy water, avoiding harsh chemicals that can damage precious metals and stones.
Do you offer international shipping and insurance?
Yes, we ship worldwide via secure, insured couriers. Every package is fully insured until it reaches your doorstep to ensure your investment is protected during transit.
Can I request a custom design or modification?
Our master jewellers specialize in bespoke creations. You can book a consultation with our design team to create a one-of-a-kind piece or modify an existing design to suit your personal style.