Returns & Exchanges

At Erkals Jewellers, we are committed to ensuring your complete satisfaction with every luxury timepiece and fine jewellery selection. If you are not entirely pleased with your purchase, we offer a 30-day return policy for items in their original, unworn condition with all security tags attached.

1

Initiate Your Request

Log into your account portal or contact our concierge team to request a Return Merchandise Authorization (RMA) number within 30 days of delivery.

2

Secure Packaging

Place the item in its original luxury presentation box and pack it securely inside a shipping carton, ensuring all certificates of authenticity and manuals are included.

3

Insured Shipping

Affix the provided prepaid insured shipping label to your package and drop it off at an authorized courier location to ensure your high-value items are protected during transit.

4

Inspection & Refund

Once our master jewellers verify the condition and authenticity of the returned piece, your refund will be processed to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing